配送ポリシー

Last updated: May 14, 2024

Introduction: At Mix-Mix Mail, we provide comprehensive shipping solutions for eCommerce businesses, handling logistics domestically and internationally via various courier companies and freight methods. This Shipping Policy outlines the terms and conditions for our shipping services. By using our services, you agree to this policy.

1. Shipping Methods and Delivery Times

  • Courier Services:
    • We partner with various courier companies to provide flexible shipping options. The following are GENERAL deliver times. 
    • Standard Shipping: Typically takes 3-7 business days for domestic shipments.
    • Express Shipping: Typically takes 1-3 business days for domestic shipments.
  • Freight Services:
    • Air Freight: Generally faster but more expensive, typically taking 5-10 business days internationally.
    • Sea Freight: More cost-effective for large shipments, typically taking 20-45 business days internationally.

2. Shipping Costs

  • Domestic Shipping: Costs vary based on weight, dimensions, and chosen shipping method.
  • International Shipping: Costs depend on the destination, weight, dimensions, and selected shipping method. Additional customs duties and taxes may apply.

3. Order Processing Times

  • Processing Time: Orders are processed within 1-2 business days from the time of order placement.
  • Order Cutoff Times: Orders placed after 3 PM PST will likely be processed the following business day.

4. Tracking Your Order

  • Once your order is shipped, you will receive a confirmation email with tracking information. You can track your shipment using the provided tracking number through the carrier’s tracking portal.

5. Shipping Restrictions

  • PO Boxes and APO/FPO Addresses: We can attempt shipments to PO Boxes or APO/FPO addresses.
  • Hazardous Materials: Certain items classified as hazardous materials are restricted from being shipped and will be clearly marked on our website.

6. Delivery Issues

  • Lost or Damaged Packages: If your package is lost or damaged during transit, please contact us at support@mixmixmail.com within 7 days of the expected delivery date to initiate a claim.
  • Incorrect Address: Mix-Mix Mail is not responsible for packages delivered to an incorrect address provided by the customer. Please ensure your shipping address is accurate at the time of order.

7. Customs and Duties for International Shipments

  • International shipments may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the responsibility of the recipient.
  • Mix-Mix Mail is not responsible for any customs and duties that may apply. Customs policies vary widely; please contact your local customs office for more information.

8. Returns and Refunds

9. Contact Information: If you have any questions about this Shipping Policy, please contact us:

Policy Changes: We reserve the right to update this policy. Any changes will be posted on our website with the updated "Last updated" date.