キャンセルポリシー

Last updated: August 19, 2024

Introduction: At Mix-Mix Mail, we understand that circumstances may change, and you may need to cancel a service or purchase. This Purchase Options Cancellation Policy outlines the terms and conditions for canceling services and purchases made through our website or directly with Mix-Mix Mail. By using our services, you agree to this policy.

1. Cancellation Eligibility

  • Service-Based Purchases: Services that have not yet been rendered are eligible for cancellation.
  • Products: Physical products purchased are subject to our Return and Refund Policy for cancellations and returns.

2. How to Cancel a Service or Purchase

  • Email Cancellation Request: Send an email to support@mixmixmail.com with your order details and the reason for the cancellation.
  • Processing Time: Cancellation requests will be processed within 5 business days of receipt. We will notify you of the outcome of your request via email.

3. Refunds for Canceled Services

  • Full Refunds: If you cancel a service before it has been rendered, you may be eligible for a full refund.
  • Partial Refunds: If a service has been partially rendered, a partial refund may be provided based on the extent of service completion.
  • Non-Refundable Services: Customized solutions or services that have been fully rendered are non-refundable.

4. Cancellation Fees

  • Administrative Fee: In rare cases, a cancellation fee may apply to cover administrative costs. The fee will be deducted from the refund amount and will be communicated to you during the cancellation process.
  • No Fee: No cancellation fee will apply if the service was canceled due to an error on our part, or if the service was canceled due to an unavoidable circumstance outside of our control.

5. Non-Cancellable Services

  • Customized Services: Services that have been adjusted based on your specific instructions and that have commenced are non-cancellable.
  • Urgent Services: Services requested on an urgent basis that have been initiated are non-cancellable and non-refundable.

6. Dispute Resolution If there is a disagreement regarding a cancellation or refund, please contact our support team to resolve the issue amicably. We aim to handle disputes fairly and efficiently. If a resolution cannot be reached, we may involve a third-party arbitrator to mediate the dispute.

7. Contact Information If you have any questions or need assistance with a cancellation, please contact us:

Policy Changes We reserve the right to update this policy. Any changes will be posted on our website with the updated "Last updated" date.